Bold Vape Warranty and Refund Policies

Products Covered

Product Warranty Period
Bold Lite Vape 6 months from the date of purchase
Bold Lite Single Kits 6 months from the date of purchase
Bold Lite Pods 6 months from the date of purchase
Bold Vape Pods 6 months from the date of purchase
Bold Kits 6 months from the date of purchase

Invalid Claims

Bold Vape product warranty covers only those claims arising from damage sustained despite normal and safe use, and does not cover:

  • Any malfunction or damage not resulting from workmanship.
  • Damage resulting from general neglect, or unsafe use or misuse, whether cognizant or accidental.
  • Damage resulting from natural causes including but not limited to lightning, flood, or other natural disasters.
  • Theft or loss of the products.
  • Damage caused by operating the device outside the permitted or intended use, or damage caused due to the negligence of instructions issued by Bold Vape
  • Claims for non-defective products.

Procedure for Filing Warranty Claim

  • Valid claims can be filed by emailing the Bold Vape customer care team at info@boldvape.com.my or by sending in a complaint at https://boldvape.com.my/contact/
  • All warranty claims must be supported with proof of purchase, failing which the entire claim will be voided.
  • Bold Vape reserves the right to request additional details about the relevant device or product, including photos and videos.
  • Bold Vape reserves the right to initiate device repair procedures to restore function before approving a product exchange or refund.
  • Bold Vape will replace a product at no charge if a valid claim under this limited warranty is received within the warranty period.

Terms & Conditions

  • Bold Vape accepts all refund claims based on product quality issues.
  • The refund policy is active and valid only within the first 60 days from the date the order is dispatched.
  • Valid claims can be filed by emailing the Bold Vape customer care team at info@boldvape.com.my or by sending in a request for a refund via https://boldvape.com.my/contact/

**This Limited Warranty is NOT transferable to subsequent purchases.

Bold Vape Team

June 1st, 2021