Bold Vape Warranty and Refund Policies
|Bold Lite Vape||6 months from the date of purchase|
|Bold Lite Single Kits||6 months from the date of purchase|
|Bold Lite Pods||6 months from the date of purchase|
|Bold Vape Pods||6 months from the date of purchase|
|Bold Kits||6 months from the date of purchase|
Bold Vape product warranty covers only those claims arising from damage sustained despite normal and safe use, and does not cover:
- Any malfunction or damage not resulting from workmanship.
- Damage resulting from general neglect, or unsafe use or misuse, whether cognizant or accidental.
- Damage resulting from natural causes including but not limited to lightning, flood, or other natural disasters.
- Theft or loss of the products.
- Damage caused by operating the device outside the permitted or intended use, or damage caused due to the negligence of instructions issued by Bold Vape
- Claims for non-defective products.
Procedure for Filing Warranty Claim
- Valid claims can be filed by emailing the Bold Vape customer care team at email@example.com or by sending in a complaint at https://boldvape.com.my/contact/
- All warranty claims must be supported with proof of purchase, failing which the entire claim will be voided.
- Bold Vape reserves the right to request additional details about the relevant device or product, including photos and videos.
- Bold Vape reserves the right to initiate device repair procedures to restore function before approving a product exchange or refund.
- Bold Vape will replace a product at no charge if a valid claim under this limited warranty is received within the warranty period.
Terms & Conditions
- Bold Vape accepts all refund claims based on product quality issues.
- The refund policy is active and valid only within the first 60 days from the date the order is dispatched.
- Valid claims can be filed by emailing the Bold Vape customer care team at firstname.lastname@example.org or by sending in a request for a refund via https://boldvape.com.my/contact/
**This Limited Warranty is NOT transferable to subsequent purchases.
Bold Vape Team
June 1st, 2021